Privacy Policy
Last updated: July 15, 2026. This Privacy Policy explains how Medford Carpet Cleaning (“we,” “us,” or “our”) collects, uses, and protects information when you contact us or use our website, medfordcarpetcleaning.com. We serve residential and commercial customers throughout Medford, Oregon and the surrounding Rogue Valley.
Information We Collect
We only collect information you choose to give us, plus basic technical data your browser shares automatically. Specifically:
- Contact information you provide when you call, text, or request a quote — such as your name, phone number, email address, and service address.
- Service details you share so we can quote and perform the work, such as the rooms, type of cleaning, and any pet or stain concerns.
- Website usage data collected automatically, such as your IP address, browser type, pages visited, and referring site, through standard analytics and server logs.
How We Use Your Information
We use the information we collect solely to run our business and serve you. That includes:
- Responding to your calls, texts, and quote requests, and scheduling service.
- Providing the carpet, upholstery, tile, and related cleaning services you request.
- Sending appointment confirmations, invoices, and follow-up about your service.
- Improving our website and understanding which services are most useful to local customers.
We do not sell, rent, or trade your personal information to anyone.
How We Share Information
We share personal information only as needed to operate, and only with parties that help us run the business — for example, service providers that host our website, process communications, or handle analytics. These providers may access information only to perform work on our behalf. We may also disclose information if required by law, or to protect our rights, safety, or property.
Cookies and Analytics
Our website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. You can set your browser to refuse cookies or alert you when they are used; some site features may not function fully if you disable them. We may use third-party analytics tools that collect standard usage data as described above.
Data Security
We take reasonable measures to protect the information you share with us against loss, misuse, and unauthorized access. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Your Choices and Rights
You can contact us at any time to ask what information we have about you, to correct it, or to request that we delete it. You may also opt out of non-essential communications by telling us directly. Depending on your state of residence, you may have additional rights regarding your personal information under applicable US privacy laws; we honor those rights where they apply.
Children’s Privacy
Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
Text Messaging
If you contact us by text or provide your mobile number for a quote, you consent to receive service-related text messages from us about your inquiry and appointments. Message and data rates may apply. You can opt out at any time by replying STOP or telling us directly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of our website or services after changes means you accept the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, contact us:
Medford Carpet Cleaning
Serving Medford, Oregon and the Rogue Valley
Phone/Text: (458) 290-9992