Frequently Asked Questions

Our pricing is upfront and simple: single rooms start at $65, three rooms are $149, five rooms are $229, and a whole house up to 1,500 sq ft is $299. Hallways are $25 and stairs are $4 per step. There’s a $119 service minimum. You’ll always get a clear price before we start — no hidden fees.

Yes, we offer same-day appointments whenever our schedule allows, and we answer calls and texts 24/7. Reach out early in the day for the best chance at a same-day slot.

Absolutely. We use non-toxic, pet- and child-safe solutions on every job. They’re tough on stains and odors but gentle on your family and your home.

With our hot water extraction and powerful equipment, most carpets are dry within a few hours — typically 4 to 6, depending on airflow, humidity, and carpet thickness. We’ll share tips to speed up drying before we leave.

Yes. We neutralize pet urine at the source rather than just masking the surface smell, eliminating both the stain and the odor. It’s one of our most requested services in Medford.

For most Medford homes, once a year is a good baseline. Homes with pets, kids, allergies, or heavy traffic benefit from every 6 to 9 months — and a clean after wildfire season or winter mud helps protect the fibers from long-term wear.

Yes. Every clean is backed by our 100% satisfaction guarantee. If you’re not happy — or if a stain wicks back after drying — we’ll come back and re-clean it free.

We serve Medford and the surrounding Rogue Valley, including Central Point, Jacksonville, Phoenix, Talent, Eagle Point, White City, Ashland, and Gold Hill, covering ZIP codes 97501 and 97504.